Billing & Appointments
Standard Billing
Family Doctors on Main is a mixed billing practice.
Full payment is required on the day of consultation. We operate under a cashless system so please pay with either a credit or debit card (VISA or Mastercard only). For your convenience, we can claim your Medicare rebate on the spot if you have registered your details with Medicare and bring a debit card.
Standard Consultation
$90
Medicare rebate:
$41.40
Long Consultation
$150
Medicare rebate:
$80.10
Prolonged Consultation
$200
Medicare rebate:
$118.00
Telehealth consultation fees were introduced by the Department of Health in March 2020 in response to the COVID-19 Pandemic. The Department has outlined specific criteria for a telehealth consult. Telehealth is only offered if you are a regular patient of the surgery.
Reduced Billing
- Children over 5 will be charged at a reduced billing rate
- Health Care Card Holders and Pension card holders will be charged at a reduced billing rate
Standard Consultation (reduced rate)
$70
Medicare rebate:
$41.40
Long Consultation (reduced rate)
$120
Medicare rebate:
$80.10
Prolonged Consultation (reduced rate)
$170
Medicare rebate:
$118.00
Bulk Billing
- Children 5 years of age or under with a valid Medicare card will be Bulk Billed.
- All Gold DVA card holders
- DVA White cardholders for conditions
- We do not bulk bill on public holidays or after hours
Other Fees and Information
Other fees may be applicable to cover costs of certain procedures such as injections, Implanon removals/insertion, excisions or after hours services (before 8am).
Standard Consultation (before 8am)
$90
Medicare rebate:
$53.90
Long Consultation (before 8am)
$150
Medicare rebate:
$92.45
Appointments
In order for us to keep providing you with this free access to the doctor, we need to be efficient with our use of the doctor’s time. Your help in this matter is greatly appreciated.
Standard appointments are designed to allow the doctor to have an average of 15 minutes with each patient. This is generally long enough to cover one single health problem which typically may involve discussing a short history, carrying out a simple examination, and prescribing medication.
If you are a new patient, please arrive 10 minutes prior to your appointment to complete your patient details with the reception staff.
To keep the doctors on time and to allow them to give your health issues the attention they deserve without being rushed, please consider bringing one problem to each appointment.
For information about getting results from a test your doctor has ordered for you, click here.
When you arrive
When you arrive, please inform the receptionist of your arrival so that we can check you in.
Please inform us if you think you are contagious as we may choose to seat you away from other patients.
Additionally, please inform us on arrival if you are suffering from an emergency situation such as chest pain, shortness of breath or an allergic reaction.
Accidents and Emergencies
Please advise reception staff on the phone if you feel that your problem is an emergency.
We make every effort to care for our patients in an emergency; however, in life-threatening situations such as loss of consciousness, chest pain, sudden shortness of breath, and allergic reactions, we recommend calling an ambulance by dialing 000, as you are most likely to require hospital attention.
In some semi-urgent cases we can try and fit you in with a doctor, so please inform the reception staff if you feel it is an emergency.
After Hours
After-Hours Arrangements:
We also subscribe to an National Home Doctor Service to look after our patients when the surgery is closed. They can be contacted on 13SICK. They provide a bulk billed home visit service in the Brisbane and outer metropolitan area between 6.00pm- 8.00am Monday to Friday, from 12.00pm Saturday, all day on Sundays and Public Holidays, they send us a report of the visit. There are a number of other out of hours providers in the Brisbane area.
Alternatively, our nearest public hospitals with an emergency department are:
- Prince Charles Hospital (Chermside)
- Royal Brisbane Hospital & Royal Children’s Hospital (Herston)
- Redcliffe Public Hospital
- Caboolture Public Hospital
Our nearest private hospitals with an emergency department are:
- St Vincent's Northside Hospital (Chermside)
- St Andrew’s Hospital (Spring Hill)
- Wesley Hospital (Auchenflower)
- Mater Private Hospital (South Brisbane)
Walk in appointments
The doctors prefer if you are able to make an appointment to see them. We will always try to accommodate any patient that walks in without an appointment, especially if it is a medical emergency. However, this may not always be possible so please do not take offence if an appointment is not available.
